If you cannot find the answer to your question in the FAQs above, we will be more than happy for you to contact us. Email us at at info@c3software.co.uk and we’ll answer any questions you may have on how Website SpellChecker can help free up several hours from your schedule, and help guarantee your business credibility.
How does the website spell checker work?
Website SpellChecker securely crawls your website pages, extracts visible text, and analyses it for spelling and language issues using advanced linguistic models. Results are presented in a clear, actionable report showing exactly where each issue occurs.
Can I scan an entire website at once?
Yes. You can scan your entire website in a single scan, provided the pages are publicly accessible. Simply select your site and start a full scan from the management console.
Can I choose which pages to scan?
Absolutely. You can scan individual pages, specific directories, or select pages from different parts of your site. This is ideal when you’ve only updated certain areas.
Does the tool support multiple languages?
Yes. Website SpellChecker supports over 20 languages. You can either select a language manually or allow automatic language detection on a per-page basis.
Why do I have to validate domain ownership?
Domain validation ensures that only authorised users can scan a website. This prevents unauthorised scanning of third-party sites and protects your data.
How do I validate my domain?
You can validate your domain by either adding a temporary DNS TXT record or uploading a small verification file to your website. Step-by-step instructions are provided during setup, and you can forward them to your IT team if needed.
Does my website need to have a robots.txt file?
No. A robots.txt file is not required. However, if one exists, Website SpellChecker respects its rules when scanning your site.
Does my website need a sitemap.xml file?
A sitemap.xml file is recommended but not required. If present, it helps us discover pages more efficiently. You can also manually refresh or manage pages from within the console.
What user agent does Website SpellChecker use?
We use a dedicated crawler user agent clearly identifying itself as WebsiteSpellChecker. This allows you to whitelist it in firewalls or security tools if required.
Is there a limit to how many pages I can scan at once?
There is no hard page limit. Scans are based on available credit, and you remain in full control of how many pages are scanned at any time.
How long does a scan take?
Scan times depend on the number of pages selected and your website’s response speed. Small scans complete in minutes, while larger sites may take longer. Progress is shown in real time.
Can I rescan pages after making fixes?
Yes. You can rescan individual pages or entire sections after making corrections to verify that issues have been resolved.
Will a scan always find every issue?
While our technology is highly accurate, language can be subjective. We aim to identify genuine spelling and language issues, but final editorial judgement always remains with you.
What types of issues are detected?
We detect spelling errors, language inconsistencies, and contextual word usage issues across visible website content.
I've added new pages to my site. How do I get them to appear?
Simply refresh your sitemap from the management console. This will discover new pages and make them available for scanning.
Can I generate a report of the results?
Yes. Every scan produces a detailed report showing issues, affected pages, and locations within the page.
Can I download reports as PDFs?
Yes. Reports can be exported as professional PDF documents, ideal for sharing with clients or stakeholders.
Can I share reports with developers or colleagues?
Absolutely. Reports can be shared directly or downloaded and forwarded to your development or content teams.
Will reports update automatically after fixes?
Reports reflect the latest scan. Simply rescan pages after fixes to generate an updated report.
How does billing work?
Billing is usage-based. You only pay for pages you scan, making costs predictable and transparent.
Do I need to add funds before running scans?
Yes. Scans consume credit from your account balance. You can top up at any time.
Do unused credits expire?
No. Any unused credit remains on your account until you choose to use it.
What happens if I run out of credit mid-scan?
The scan will pause safely. You can add more credit and resume scanning without losing progress.
Is VAT included in the price?
VAT is applied where required based on your billing country and VAT status.
Can I download invoices and statements?
Yes. All invoices and statements are available to download from your account dashboard.
Can my free credit be refunded?
No. Free promotional credit has no cash value and cannot be refunded.
How often will I be invoiced for my usage?
Invoices are generated automatically based on your usage and billing cycle.
Why are extra funds deducted and then returned on my invoice?
This is a temporary authorisation to ensure sufficient balance. Any unused amount is returned and clearly shown on your invoice.
Do I get charged for failed scans?
No. You are only charged for successfully processed pages.
Why am I charged if no issues are found?
Scanning still requires processing resources. A clean page confirms quality and is still a completed scan.
Is my website data stored?
We only store scan results and metadata needed for reporting. Your website content is not modified or permanently copied.
Does the tool make changes to my website?
No. Website SpellChecker is completely read-only and never alters your website.
Is the service GDPR compliant?
Yes. We follow GDPR principles and process data securely and responsibly.
Does the spell checker work on private or password-protected pages?
Currently, scans are limited to publicly accessible pages.
Will the scan affect my website’s performance?
No. Scans are lightweight and designed not to impact your website’s performance or availability.
Can I scan staging or development environments?
Yes, as long as the environment is publicly accessible and you can validate domain ownership.
Can I manage multiple websites under one account?
Yes. You can manage and scan multiple websites from a single account dashboard.
Can I delete a website from my account?
Yes. Websites can be removed from your account at any time.
What happens if I cancel my account?
You will retain access until the end of your billing period. Any remaining credit will remain unused.
